Here is everything you need to know about Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Where an order is personalised of a custom request no refund can be offered unfortunately.

To be eligible for a return, unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase and.

Please do not send your purchase back without first contacting us.

Refunds (if applicable)

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

For non personalised items we are happy to exchange up to 30 days from ordering. For personalised items we only replace if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to:

Thebridge & Taylor, Apt 24, Rue de la Ferme 17, Geneva, Switzerland, 1205


To return your product, you should mail your product to:

Thebridge & Taylor, Apt 24, Rue de la Ferme 17, Geneva, Switzerland, 1205

For non faulty items You will be responsible for the costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Where an item is faulty please email an image of the fault to One of our team will then be in touch to arrange a replacement or refund if applicable.  

Where an item is faulty it must be returned via 2nd class post with the product unused and in the same condition that you received it. Once this has been received back here and we can confirm the quality of the item a refund for your order and the cost you incurred for reposting it will be authorised. Please note this will only cover 2nd class post.