Here is everything you need to know about Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Where an order is personalised of a custom request no refund can be offered unfortunately.
To be eligible for a return, unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer without first contacting us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
For non personalised items we are happy to exchange up to 30 days from ordering. For personalised items we only replace if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
35 Jersey Road,
To return your product, you should mail your product to:
35 Jersey Road,
For non faulty items You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Where an item is faulty please email an image of the fault to email@example.com. One of our team will then be in touch to arrange a replacement or refund if applicable.
Where an item is faulty it must be returned via 2nd class Royal Mail with the product unused and in the same condition that you received it. Once this has been received back here and we can confirm the quality of the item is undamaged a refund for your order and the cost you incurred for reposting it will be authorised. Please note this will only cover 2nd class Royal Mail.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.