Our Returns Policy
If you are unhappy with your order you can return your item within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Non-returnable items:
Where an order is custom no refund can be offered unfortunately.
Any downloadable products such as custom monograms and Venue illustrations are also unable to returned.
How to complete your return
To complete your return please contact us at thebridgeandtaylor@gmail.com, stating your order number or copy of your receipt. Please do not send your purchase back without first contacting us. We will then be in touch to arrange your refund or exchange.
Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges
For non personalised items we are happy to exchange up to 30 days from ordering.
For custom items we can replace your item if they are defective or damaged. Please email us at thebridgeandtaylor@gmail.com with your order number and an image of the item and we will arrange your exchange.
Shipping
To return your product, you should mail your product to:
Thebridge & Taylor, 2 Astley Close, Wokingham, RG41 3HS, United Kingdom
For non faulty items You will be responsible for the costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Faulty
Where an item is faulty please email an image of the fault to thebridgeandtaylor@gmail.com. One of our team will then be in touch to arrange a replacement or refund if applicable.
Where an item is faulty it must be returned via 2nd class post with the product unused and in the same condition that you received it. Once this has been received back here and we can confirm the quality of the item a refund for your order and the cost you incurred for reposting it will be authorised. Please note this will only cover 2nd class post.
Semi-Personalised & Custom Wedding Invitations
If you are unhappy at all with your wedding invitations please get in touch. For more information about the return policies for Wedding invitations please refer to your contract for all return policies.